Question 1

What areas do you serve?

Accepted Answer

I'm based in Kennewick and serve all of the Tri-Cities: Kennewick, Richland, Pasco, and West Richland. I'm happy to travel further for an additional fee.

Question 2

What payment methods do you accept?

Accepted Answer

I accept cash, check, Venmo, PayPal, and all major credit cards.

Question 3

Is a deposit required?

Accepted Answer

Pet photography sessions require a $100 deposit to book (applied to your final balance). Other services have no deposit requirement.

Question 4

How do I book a session?

Accepted Answer

Choose Start a Project and select your service. For pet photography and most other services, complete a short inquiry — after your scope is accepted, scheduling unlocks in that same saved project form. Real estate media is completed in a single sitting: fill out the full form in one visit and your booking is confirmed instantly.

Question 5

What if my pet won't cooperate?

Accepted Answer

They never do at first. That's completely okay! We work at your pet's pace with lots of treats and breaks. The best photos often come from those in-between moments.

Question 6

Can I book a session with multiple pets?

Accepted Answer

Absolutely! For 2+ pets, I recommend a Full Session to give us enough time for individual and group shots.

Question 7

Do you photograph cats?

Accepted Answer

Yes! I love working with cats. I move slowly, let them warm up to me, and use toys and treats to capture their personality.

Question 8

How far in advance should I book?

Accepted Answer

1-2 weeks is usually fine for most sessions. During busy seasons like the holidays, booking further ahead is recommended as spots fill quickly.

Question 9

How long until I receive my photos?

Accepted Answer

Your gallery will be ready within 5-7 business days after your session.

Question 10

How long does digitization take?

Accepted Answer

Most projects are completed within 1-2 weeks. Very large collections may take longer. I'll give you an estimate at drop-off.

Question 11

What format are the files?

Accepted Answer

JPEG is the default format. TIFF is available on request for archival purposes.

Question 12

Can you restore a photo from a low-quality scan?

Accepted Answer

Often yes, but results vary. Send it in and I'll give you an honest assessment of what's possible.

Question 13

How long does restoration take?

Accepted Answer

Basic restoration: 3-5 business days. Complex work: 1-2 weeks.

Question 14

What if you can't restore my photo?

Accepted Answer

I'll be honest upfront about what's possible. Assessments are always free and no-obligation.

Question 15

How far in advance should I book?

Accepted Answer

2-3 days is usually enough. Same-day shoots are available when my schedule allows (+$75 rush fee).

Question 16

Do you offer drone photography?

Accepted Answer

Yes! I'm FAA Part 107 certified and offer aerial photography as an add-on service ($125).

Question 17

What happens if the weather is bad?

Accepted Answer

We'll reschedule at no additional cost. For twilight shoots especially, we need good conditions.

Question 18

Do you offer virtual staging?

Accepted Answer

Yes! Virtual staging is $35 per image with 48-hour delivery.

Question 19

How quickly do I receive my photos?

Accepted Answer

Standard turnaround is 24-48 hours. Same-day delivery is available for an additional fee.

Frequently Asked Questions

General Questions

Pet Photography

Photo Preservation

Real Estate Photography

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